INSURANCE & PAYMENT INFORMATION for
Therapy & Medication Management Services
We are in network with the following insurance plans:
PAYING WITH INSURANCE
Depending on your benefit coverage, you will most likely only be responsible for a percentage of the session cost after you meet your deductible. If your insurance does not cover the full cost of the contracted rate you will be responsible for the remaining amount. We will verify your insurance benefits and let you know what your copay, co-insurance, and unmet deductible are before your first appointment. If your insurance changes please let our team know so that you are not charged incorrectly. You may make changes through the client portal or contact our Billing Manager, Liana Diberto, at 919-355-9792.
OUT OF NETWORK
If we are Out Of Network with your insurance provider, you will be responsible for paying the self pay rates listed below at the time of your appointment. We will gladly provider you with a "superbill" so that you can seek reimbursement from your insurance provider. Your insurance company may or may not reimburse for the cost of your session. Please call the member services number on the back of your insurance card to inquire about out of network coverage for outpatient mental health services.
PLEASE NOTE: Couples therapy is usually not a service covered by insurance. As of January 1, 2023, couples therapy will be a self pay service only. We have several excellent providers who have advanced trainings in couples therapy who will be glad to get you scheduled!
SELF PAY
Self pay rates for fully licensed therapists (LCSW, LMFT, LCMHC) are as follows for both in office and video appointments. These sessions are NOT REIMBURSABLE by insurances.
Self pay rates for associate level therapists (LCSWA, LMFTA, LCMHCA) are as follows for both in office and video appointments.
Self pay rates for Medication Management with Nicole Joslin, PMHNP are as follows for both in office and video appointments
NO-SHOW & CANCELLATION POLICY
OTHER FEES
METHODS OF PAYMENT ACCEPTED
OUTSTANDING BALANCES
- Blue Cross Blue Shield
- Blue Home
- NC State Health Plan
- United Healthcare
- Optum
- UMR
- Evernorth (formerly Cigna)
- Aetna- Currently unable to accept Aetna Connect Plans
- Medcost
- Medicare
PAYING WITH INSURANCE
Depending on your benefit coverage, you will most likely only be responsible for a percentage of the session cost after you meet your deductible. If your insurance does not cover the full cost of the contracted rate you will be responsible for the remaining amount. We will verify your insurance benefits and let you know what your copay, co-insurance, and unmet deductible are before your first appointment. If your insurance changes please let our team know so that you are not charged incorrectly. You may make changes through the client portal or contact our Billing Manager, Liana Diberto, at 919-355-9792.
OUT OF NETWORK
If we are Out Of Network with your insurance provider, you will be responsible for paying the self pay rates listed below at the time of your appointment. We will gladly provider you with a "superbill" so that you can seek reimbursement from your insurance provider. Your insurance company may or may not reimburse for the cost of your session. Please call the member services number on the back of your insurance card to inquire about out of network coverage for outpatient mental health services.
PLEASE NOTE: Couples therapy is usually not a service covered by insurance. As of January 1, 2023, couples therapy will be a self pay service only. We have several excellent providers who have advanced trainings in couples therapy who will be glad to get you scheduled!
SELF PAY
Self pay rates for fully licensed therapists (LCSW, LMFT, LCMHC) are as follows for both in office and video appointments. These sessions are NOT REIMBURSABLE by insurances.
- Initial Session/Clinical Assessment (53 min plus) $195
- Individual & Family Therapy (55 min) $135
- Marriage Therapy (55 min). $150
- Supportive and Coaching services offered within 1 week (60 min) $210 (Regina Brown currently has limited availability)
Self pay rates for associate level therapists (LCSWA, LMFTA, LCMHCA) are as follows for both in office and video appointments.
- Initial Session/Clinical Assessment (55 min) $195
- Individual & Family Therapy (55 min) $135
- Marriage Therapy (55 min). $150
Self pay rates for Medication Management with Nicole Joslin, PMHNP are as follows for both in office and video appointments
- Initial Intake Session (45-59 min) $275
- Initial Intake Session (60 plus min). $300
- Follow up visit (15 min) $85
- Follow up visit (25 min) $100
- Follow up visit (40 min) $150
- Supportive Psychotherapy (16 to 37 min) $50
- Supportive Psychotherapy (38 to 52 min) $75
NO-SHOW & CANCELLATION POLICY
- All no-shows and cancellations without a 24 hour notice for therapy will be billed at $50
- All no shows and cancellations without a 24 hour notice for medication management will be billed at $100
OTHER FEES
- Simple letter or disability form $20
- Moderately complex letter or disability form $40
- High complexity letter or disability form $60
- Client requested communication with individuals not directly involved in the client's treatment. These fees are usually not reimbursable by your insurance and will not be submitted for payment. Self pay required. $30 per 15 minutes
- Court related costs: Our providers DO NOT testify in court. If your provider is subpoenaed to testify in court, a fee of $250 per hour, including preparation time and travel time, will be charged to patient.
- Returned check fee $75
METHODS OF PAYMENT ACCEPTED
- We can accept payments via Visa, MasterCard, American Express, Discover, FSA, HSA, checks and cash.
- We do require a credit card on file before your first appointment. This card will be used to charge copays, coinsurance, self pay charges, no show and late cancellation fees, documentation charges, court fees, outstanding balances and any other charge determined to be patient responsibility. Your card on file will be charged within 1 day of your appointment. If you need to change your preferred method of payment you may do so through the client portal or by contacting our Billing Manager, Liana Diberto at 919-656-2437.
OUTSTANDING BALANCES
- All outstanding balances will need to be paid in full in order to continue scheduling appointments. We hope this will eliminate larger bills that come as a surprise and are then difficult to pay. In some cases, payment arrangements may be made.